Frequently Asked Questions

We provide preventive care, routine exams, vaccinations, dental care, general and orthopedic surgery, emergency services, diagnostics, international health certificates, compassionate euthanasia, and tailored wellness plans for every life stage.

Call us at (604) 563-2828 during business hours or use our online booking system. Walk-ins are accepted for urgent cases, but appointments are recommended for routine care.

Yes. We work with most major pet-insurance providers—bring your policy details and we’ll help you file claims.

Healthy adult pets: once a year. Puppies, kittens, and senior pets: more frequently so we can monitor growth, aging, and catch issues early.

Call us immediately at (604) 563-2828 or come straight in. Our team is equipped to handle urgent cases and stabilize your pet.

Contact us right away. Bring the product label (or a clear photo) if possible—quick action is critical with toxins like chocolate, certain plants, medications, or household chemicals.

Watch for appetite or behavior changes, vomiting, diarrhea, coughing, lethargy, or breathing difficulty. If you see any of these, give us a call.

Schedule regular check-ups, feed a balanced diet, ensure daily exercise, use parasite preventives, and maintain oral health with dental care.

Ask us early about travel vaccinations, safety tips, and any required health certificates—international trips often have specific timelines.

We offer palliative-care guidance, quality-of-life assessments, and peaceful euthanasia options, supporting you through every decision.